180-day money-back guarantee. Request help or a refund within 180 calendar days of purchase if your delivered key fails redemption or activation, stops activating during that period, or does not match the product you ordered. If we cannot resolve a covered problem, you may choose a replacement or a full refund to your original payment method. This is a store guarantee, separate from Microsoft support and the software license terms.
How to make a claim
- Email support@softwareinstore.com within 180 days of purchase. Include your order number, product name and a description of the issue.
- If available, include the error message or a screenshot with personal details and the full product key hidden. Never send passwords or payment-card details.
- We will review the order and offer troubleshooting for the product purchased. If the issue cannot be resolved, tell us whether you prefer a replacement or refund. You do not need to wait until the end of the 180-day period.
What the guarantee covers
- Redemption or activation failures that our order-support team cannot resolve, including a key that stops working during the guarantee period.
- A delivered product, edition, platform or device allowance that differs from the listing at the time you ordered.
- Duplicate purchases reported before the duplicate key is redeemed.
Limits and unused keys
Successful initial activation does not remove cover for a later covered failure reported within 180 days. A working, redeemed key is not eligible for a change-of-mind refund under this voluntary guarantee. If you ordered the wrong edition or platform and have not redeemed the key, contact us before using it so we can review an exchange or refund. The guarantee does not provide additional devices, transfer rights, future software versions or support beyond the product license.
Refund method and timing
Approved refunds are returned to the original payment method without a store processing deduction. Bank and card-provider processing times vary; funds typically appear within 3–10 business days after the refund is issued. Contact us if an approved refund has not appeared after that period.
Your consumer rights
This voluntary guarantee is in addition to any rights and remedies you have under applicable consumer law. It does not exclude rights that cannot lawfully be excluded. For questions, email support@softwareinstore.com.
Software in Store is operated by MAKERS UNITY LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States.