Answers about products, digital delivery, license conditions and our 180-day money-back guarantee. If you need an answer for a specific license, contact us before ordering.
Who operates Software in Store?
Software in Store is operated by MAKERS UNITY LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States. Software in Store is an independent reseller and is not affiliated with, sponsored by or endorsed by Microsoft Corporation. Microsoft product names and trademarks identify the products offered.
What should I check before buying?
Check the exact edition, platform, device or user allowance, license channel, region and any upgrade prerequisites. Contact support@softwareinstore.com if a listing does not answer those questions.
Does successful activation prove that a license is genuine?
Activation confirms that a product key was accepted; it does not, by itself, establish ownership, genuine status, transfer rights or compliance with the applicable license agreement. Keep your invoice and licensing documentation. Read Microsoft’s digital-download buying advice and ask for the license documentation relevant to your purchase.
What does perpetual or lifetime mean?
It describes use of the purchased software version under the applicable license terms. It does not promise lifetime Microsoft support, all future upgrades, unlimited devices or unrestricted transfer rights.
How long does delivery take?
Orders are normally emailed within minutes after successful payment. Payment review or technical issues may delay delivery. Check spam and contact us if nothing arrives after 30 minutes. Read the Delivery Policy.
How does the 180-day money-back guarantee work?
Report a covered redemption, activation or product-mismatch issue within 180 days of purchase. If we cannot resolve it, choose a replacement or full refund. An initial successful activation does not remove cover for a later covered failure in that period. The Refund Policy explains eligibility, exclusions and the claim process.
Can I return a working key after activating it?
A working, redeemed key is not covered for change of mind under the voluntary guarantee. Covered later failures and your statutory rights are unaffected. If you ordered the wrong product and have not used it, contact us before redeeming it.
Can I use one key on several devices?
Only if the product’s license expressly allows it. Device and named-user licenses have different rules. The number of times a key activates does not establish additional licensing rights.
Can I transfer the software to a new computer?
Transfer rights depend on the specific license and Microsoft terms. OEM and volume licenses can have different restrictions from retail licenses. Confirm the actual license before planning a transfer.
Do I need a Microsoft account?
Some products require your own Microsoft account for redemption or setup. Other business products use their own licensing and deployment process. Follow the instructions for your exact license and never give your password to a seller.
Are Microsoft 365 and Office 2024 the same purchase?
No. Microsoft 365 is a subscription; Office 2024 is a version-specific one-time purchase. Included applications and cloud services depend on the edition. Do not assume a perpetual Office key includes Copilot or Microsoft 365 subscription benefits.
How do I contact support or request a refund?
Email support@softwareinstore.com with your order number and a clear description of the issue. We provide order and product assistance seven days a week. See Contact Us and the Refund Policy.